Product Questions

Q1: What types of furniture do you sell?
We specialize in a wide range of home furniture, including sofas, tables, chairs, shelves, and home décor pieces.

Q2: Are your products ready to use or require assembly?
Some items are fully assembled, while others may require minimal assembly. Assembly instructions are included when needed.

Q3: Are your products safe and environmentally friendly?
Yes. Our furniture is made with certified materials that meet US safety and environmental standards.

🛒 Order & Payment

Q4: How can I place an order?
Simply browse our website, add items to your cart, and complete the checkout process. You’ll receive a confirmation email once your order is placed.

Q5: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods listed at checkout.

Q6: Can I modify or cancel my order?
If your order has not yet been processed or shipped, you may contact us within 12 hours of purchase to request a cancellation or change.

🚚 Shipping & Delivery

Q7: Do you ship outside the United States?
Currently, we only ship within the United States, including Alaska and Hawaii.

Q8: How long does delivery take?
Standard delivery typically takes 5–8 business days after your order is processed. Large furniture may take slightly longer.

Q9: Can I track my order?
Yes. Once your order is shipped, we will email you a tracking number so you can follow its progress online.

🔁 Returns & Refunds

Q10: What is your return policy?
We accept returns within 30 days of delivery if the item is unused, undamaged, and in original packaging. Please review our Return Policy for full details.

Q11: What if my item is damaged on arrival?
Please contact us within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund as needed.

📞 Customer Support

Q12: How can I contact customer service?
You can reach us via email at [email protected] or call us at 714-643-5302 during business hours.

Q13: What are your support hours?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM PST.